Privacy Policy

This Privacy Policy ("Policy") applies to the pak345 website accessible at https://pak345.cam and all associated platform services, mobile-optimised interfaces and related content (collectively, the "Platform"). The Policy governs how pak345 ("we", "us", "our") collects, processes, stores, discloses and protects personal data provided by or collected about users ("you", "User", "Player") who access or interact with the Platform.

pak345 is an English-language online sports betting and live casino platform designed primarily for Pakistani users. All communications, terms and policies, including this Privacy Policy, are published in English.

By registering an Account on pak345, depositing funds, placing a Wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

The following terms have the meanings assigned to them throughout this Policy:

pak345 collects personal data in the following categories, as applicable to your interaction with the Platform:

pak345 collects only the minimum personal data necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data (such as racial origin, religious beliefs, health data or biometric data) except where strictly required for KYC identity document processing.

pak345 collects personal data through the following channels:

• Direct submission: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting support or responding to surveys.
• Automated collection: Technical and behavioural data collected automatically via server logs, cookies and similar tracking technologies each time you interact with the Platform.
• Third-party verification: Identity and age verification data returned by KYC/AML service providers to whom you have submitted documentation.
• Payment processors: Transaction confirmation and payment status data shared by payment processing partners as part of deposit and withdrawal processing.
• Fraud prevention services: Risk signals and device fingerprint data shared by fraud detection services used to protect the integrity of accounts and transactions.

pak345 processes your personal data only where a lawful basis exists. The applicable legal basis depends on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions — including account creation, deposit and withdrawal processing, Wager settlement and support.
• Legal obligation: Processing required to comply with KYC, AML and responsible gambling obligations imposed by the operator's licensing framework.
• Legitimate interests: Processing for fraud prevention, platform security, analytics and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing for non-essential cookies and, where applicable, direct marketing communications — where you have provided clear, freely given consent. Consent may be withdrawn at any time.

pak345 uses the personal data collected for the following purposes:

• Creating, managing and securing your Account on the Platform.
• Processing deposits and withdrawals, including communication with payment processors. Payment method references (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah) are used as processing context only — their mention does not imply partnership or endorsement of gambling.
• Conducting KYC and AML verification as required by the operator's compliance obligations.
• Detecting, investigating and preventing fraud, cheating, money laundering, and other prohibited conduct.
• Providing responsible gambling tools and monitoring wagering behaviour for patterns that may indicate gambling harm, in accordance with our obligations.
• Responding to your support enquiries, complaints and data subject rights requests.
• Sending service communications relating to your Account, including security alerts, policy changes and verification requests.
• Analysing Platform usage patterns to improve functionality, interface design and service quality.
• Complying with legal, regulatory and audit obligations applicable to the operator's licensing jurisdiction.

pak345 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC / AML verification providers: Third-party identity verification services that process identity documents and run automated checks on your behalf during the KYC process.
• Payment processing partners: Entities involved in the technical processing of deposits and withdrawals. Data shared is limited to what is required for transaction execution and confirmation.
• Fraud prevention and security services: Services providing device fingerprinting, risk scoring and fraud detection, used to protect your Account and platform integrity.
• Cloud hosting and infrastructure providers: Third-party service providers hosting the Platform's servers, databases and technical infrastructure under data processing agreements.
• Analytics providers: Anonymised or pseudonymised usage data may be shared with analytics platforms to support platform improvement.
• Legal and regulatory authorities: Where required by applicable law, court order, or the operator's licensing regulatory body. pak345 will notify you of such disclosure where legally permitted to do so.
• Business successors: In the event of a merger, acquisition or sale of all or part of pak345's business, your data may be transferred to a successor entity subject to equivalent data protection obligations.

All third-party Data Processors are bound by written data processing agreements requiring them to process your data only for the specific purposes authorised by pak345 and to implement appropriate technical and organisational security measures.

pak345 retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following retention principles:

• Account data: Retained for the duration of your active Account plus a minimum of five (5) years following Account closure, in compliance with AML record-keeping requirements applicable to the operator's licence jurisdiction.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial crime prevention obligations.
• KYC documentation: Retained for a minimum of five (5) years following the completion of the verification process or Account closure, whichever is later.
• Support and communication records: Retained for a minimum of two (2) years from the date of the most recent communication, for complaint handling and audit purposes.
• Responsible gambling data: Retained throughout the Account lifetime and for a minimum of five (5) years after Account closure to support responsible gambling monitoring obligations.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely. Identifiable technical data (e.g., IP logs) is retained for up to twelve (12) months unless required longer for security investigation.

Upon expiry of the applicable retention period, data is securely deleted or anonymised. Deletion requests submitted under Section 10 are subject to the minimum retention requirements described above, which override deletion where legally required.

pak345 uses cookies and similar tracking technologies to operate the Platform, remember your preferences and analyse usage patterns. The following cookie categories are used:

pak345 does not place third-party advertising cookies or share cookie data with advertising networks. You may manage cookie preferences through your browser's cookie settings. Disabling strictly necessary cookies may impair or prevent your ability to access the Platform.

Depending on the data protection laws applicable in your jurisdiction, you may have the following rights in relation to your personal data held by pak345. To exercise any of these rights, submit a written request to the support team as described in Section 17. pak345 will respond within thirty (30) calendar days of receiving a valid request.

pak345 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Continuous session monitoring to detect and respond to suspicious account activity.
• Regular security assessments of Platform infrastructure and third-party integrations.
• Data breach response procedures, including notification to affected users and relevant supervisory authorities where required by applicable law.

pak345 operates as an international platform. Your personal data may be processed in countries outside your country of residence, including countries where data protection laws may differ from those in your jurisdiction. Where pak345 transfers personal data internationally, we ensure appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Data processing agreements with third-party recipients imposing equivalent data protection standards.
• Transfers to jurisdictions recognised as providing adequate data protection by the relevant supervisory authority.

pak345 does not transfer personal data of Pakistani users to the Government of Pakistan, State Bank of Pakistan, PTA or any Pakistani government body, except where required by applicable mandatory legal process or court order.

pak345 is strictly an adults-only platform. Registration is prohibited for individuals under 18 years of age, or the higher minimum age required by the operator's licence jurisdiction. pak345 does not knowingly collect or process personal data from minors.

If pak345 becomes aware that personal data has been collected from a minor — whether through Account registration, KYC submission or any other means — that Account will be immediately closed, associated funds will be reviewed in accordance with legal obligations, and the minor's personal data will be securely deleted, subject to any applicable legal retention requirements.

If you believe a minor has registered or interacted with pak345, please contact our support team immediately at the address specified in Section 17.

The pak345 Platform may contain references to third-party services, payment brands (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah) or external resources for informational context. These references do not constitute endorsement, partnership or affiliation, and no external hyperlinks to third-party sites are included in this Platform.

This Privacy Policy applies solely to data processing carried out by pak345 through the Platform. pak345 is not responsible for the data practices of any third-party service providers, payment processors or other external entities you may interact with independently.

pak345 is designed for Pakistani users and acknowledges the following Pakistan-specific considerations relevant to this Privacy Policy:

• Pakistan does not currently have a fully enacted comprehensive data protection law as at the effective date of this Policy. The Personal Data Protection Bill, if enacted, may impose additional rights and obligations. Users should monitor developments in Pakistani data protection law independently.
• pak345 is not registered as a data controller with any Pakistani government authority and does not claim that this Policy fulfils any specific Pakistani statutory obligation. Users in Pakistan may have rights under applicable national law in addition to those described in Section 10.
• Financial data shared in connection with deposits or withdrawals via payment methods familiar to Pakistani users (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah) is processed solely for transaction facilitation. pak345 does not share your financial data with these entities for any purpose other than processing a specific transaction you have initiated.
• This Policy does not constitute legal advice regarding your data protection rights under Pakistani law. Consult a qualified legal professional if you require Pakistan-specific advice.

pak345 reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect your rights or how your data is processed — will be communicated to registered Users via a login notification or by email to the address registered on your Account at least fourteen (14) days before the change takes effect, where operationally practicable.

Minor amendments — including clarifications, typographical corrections or changes required by regulatory guidance — may be published without individual notification. The effective date displayed at the top of this page will be updated with each revision.

Continued use of the Platform following the effective date of any revision to this Policy constitutes your acceptance of the updated Policy. If you do not accept the updated Policy, you should close your Account and discontinue use of the Platform.

For all privacy-related enquiries, data subject rights requests, complaints regarding data processing, or questions about this Policy, please contact the pak345 support team:

pak345 does not provide a telephone privacy helpline. Do not share your Account password, full CNIC/passport number or full payment details in any unsolicited communication — our team will request only the minimum information necessary to verify your identity and process your request.